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On – Line Booking Terms and Conditions


Last Update : 08 March 2018


The following Terms and Conditions apply to all bookings made on this website including mobile applications as well.We kindly ask that you take a moment to read them prior to making a Booking.

By using this website and the Manna Hotels online booking service you are agreeing to  be bound by the Terms and Conditions detailed below which form the basis of your contract with the Manna Hotels.

The Company enters into this Agreement as principal for Bookings made for the hotels it owns and as agent where a Booking is made for a hotel that it operates on behalf of the Hotel Owner. The booking confirmation will clearly state the identity of the Owner.

In these Terms and Conditions the following definitions apply:

 

1. Definitions

“Company” or “we” means Manna Hotels, whose registered office is at Manna Hotel Turizm A.Ş. or its applicable group company.

“Booking” means the booking for accommodation, functions and/or any other services or items made with us.

“Contract” means the Booking and these Terms, and any other terms and conditions stated to apply to the Booking.

“Hotel” means the premises for which your Booking is made.

“Terms” means these terms and conditions.

“Websites” means www.mannahotels.comor any other website owned or operated by us relating to a Hotel from time to time.

“VAT” means value added tax.

Further, “you” and “your” refers to all persons named on the booking, which includes any individual (s) subsequently added or substituted at a later date. “We”, “us” and “our” all refer to the Manna Hotels. 

2. BookingsBy making a booking, you are confirming that you are authorised to do so on behalf of all the persons named in the booking and you are acknowledging that all the members of your party agree to be bound by these Booking Terms & Conditions. 

When your booking has been made a confirmation will be sent to you by email using the email address that you have supplied. You should retain a copy of this confirmation for your reference. Booking confirmations are subject to the availability of accommodation at the hotel. 

You should carefully check the details of your confirmation as soon as you receive it. You must contact the Manna Hotels immediately if any of the details are incorrect or incomplete. 

We cannot accept liability for any inaccuracies that are not brought to our attention within twenty-four hours of issuing your confirmation, nor can we accept responsibility for inaccurate information that you have supplied.    

3. Paying for Your Booking  

At the time of booking or at check-in, we will take your credit/debit card details and you authorise the use of this card for any sums that become owing to us.  We shall also have the right to require full payment in advance or a deposit at the time of booking in certain circumstances or if the Booking includes the supply of certain items or services.  No Booking shall be treated as confirmed until the details and/or payment/deposit described in this p aragraph have been provided.

We accept the following methods of payment: credit cards: American Express, MasterCard/Diners International, Diners Club, JCB International Credit Card, Visa; debit cards - Visa/Delta and Visa/Electron. Cheques are not accepted as payment.

For advance purchase rates the card you booked with must be presented on arrival, along with the appropriate ID.

At the time of check-in we will authorise the accommodation charges (room rate, VAT and any service charge) and anticipated incidentals for the duration of your stay against your credit/debit card.  We may also choose to accept a deposit in place of payment card authorisation by another valid form of payment, including cash.

During your stay the Hotel’s system will calculate the incidentals charged to your room on a daily basis.  If the cost of those incidentals exceed the authorisation taken on check-in, further authorisation will automatically be requested and if such authorisation is not available, we may request another method of settlement or a deposit to be provided, failing which we reserve the right to restrict access to your room.

All outstanding charges must be paid for in full on check-out from the Hotel.  If the outstanding charges do not exceed the authorisation taken on check-in, the authorisation for the amount not utilised will be released, however, we cannot control how long it takes for your bank to effect such release.  If staying for multiple nights at the Hotel we may require you to make payment for any outstanding charges on a more frequent basis during your stay.

4. Charges

The prices displayed on the Websites are an average per night per room until a rate is selected.  Any meals, service or VAT (at the prevailing rate) are included only if specified.  A minimum length of stay, deposit, cancellation charge and other conditions may apply to certain rates, as specified.  Once a rate is selected on the Websites, the total for your requested stay shall be displayed on the reservation summary.  Prices shall be charged in the local currency of the Hotel and any currency conversion facility is provided as an approximation tool only, please refer to the Currency Disclaimer for more details.

The VAT breakdown shown is indicative based on the current rate of VAT, and the expected VAT treatment of the goods or services.  VAT will be payable at the prevailing rate applicable at the tax point of the invoice or Booking confirmation issued, and may change depending on the actual rate and the VAT treatment of the goods and services purchased at that date.

 5.  Check-in/ Check-out Requirements

In the interests of security and to prevent fraud, at the time of check-in, guests may be required to confirm their identity by providing their booking reference; their passport / identity card and a valid credit or debit card which will be swiped in the presence of the card holder.  If guests are travelling from outside Turkey, we are also obliged by law to require guests to provide the number and place of issue of your passport/identity card and details of their next destination. These records will be kept for at least 12 months and may be disclosed or made available for inspection by any police officer or as otherwise required by applicable law in connection with the prevention or investigation of crime.  The information above may be requested for each member of your party over the age of 16 and we reserve the right to refuse entry to persons who cannot provide the information set out above.

Unless otherwise stated on the booking confirmation, Guests may check-in at any time from 2.00 p.m. on the scheduled day of arrival.  All rooms that have been secured by credit/debit card or prepaid at the time of booking will he held until 11:59pm on the scheduled day of arrival unless otherwise agreed directly with the Hotel.  Any non-secured reservation will be held until 4.00 p.m. on the day of arrival at which time we will be entitled to re-let the room, unless the guest has notified the hotel of a late arrival.

On the day of departure we kindly ask all guests to vacate their rooms by 12.00 noon (unless a later departure is stated as part of your Booking).  Late check-out after this time can be requested subject to availability and will be charged at an hourly rate at the discretion of the Hotel.

Rooms are subject to maximum occupancy rules set by the Hotel. If you would like further details please contact the Company or the Hotel.

6. Cancellation Policy and No Shows

The cancellation policy varies according to the rate that is booked.  Please refer to the individual full rate descriptions given at booking.

For rates marked “Best Rate” -  We require full prepayment for the entire stay at the time of the Booking and this is non-refundable and the Booking non-changeable.  Prepayment is charged to the credit/debit card supplied at the time of the Booking.   Cancellation or non-arrival will result in the forfeiture of the prepayment.

For rates marked as “Flexible Rate” - These are cancellable without charge up to 2.00 p.m. local time on the day of arrival. Cancellation and non-arrival charges apply after the relevant time and will be charged to the credit/debit card supplied at the time of booking.  We reserve the right to charge for one night’s accommodation per room booked if the above cancellation requirements are not met.

7. Changes or Cancellation by the Company

Very occasionally we may need to cancel your Booking.  In such circumstances you will be given a full refund but we shall have no further liability to you arising out of such cancellation.  We will, however, use reasonable endeavours to try and re-locate any confirmed Booking cancelled by us to an alternative location similar in standard to the Hotel.

Your booking is for a class of room in the Hotel and does not guarantee that you will be able to stay in a specific room or in the same room for the duration of your stay. If you have indicated a preference for a particular room through a "choose your own room" facility on the Website, we will use our reasonable efforts to honour this preference. However, we may need to allocate an alternative room to you for operational or safety reasons. If we need to move you to a different room during your booking for which a lower rate is available than the rate you booked at, we will refund you the difference in the rates.

We cannot be held responsible for cancelling your booking as a result of your failure to comply with any requirement of our Booking Terms & Conditons and we cannot be held liable for any expenses, costs or losses incurred by you as a result of any change or cancellation. 

8. Damage

By making a booking, you are accepting responsibility for any damage or loss caused by yourself or a member of your party We reserve the right and you hereby authorise us to charge your credit or debit card full payment for any such damage or loss or if the limit of your credit or debit card is not available, we reserve our right of requesting cash payment. If you fail to do so, you will be responsible for meeting any claims subsequently made. You are also accepting paying our own and the other party’s full legal costs that may arise in the future as a result of the aforesaid loss or damage.  

9. Accessibility

Dependent on your individual needs a selection of specifically designed rooms is provided at each of our hotels.

Please contact our Reservation Department to discuss specific individual requirements and the availability of appropriate accommodation, and we will do our best to accommodate your needs.

10. SPA Club

Guests staying in our Hotel may use the SPA Club throughout the duration of their stay.  A condition of using the facilities is that you must comply with the club’s rules, a copy of which is available at the club reception.  Charges may apply for use of some facilities, please enquire at the Hotel for further details.

Children under 16 years of age must be accompanied by an adult at all times and may use the facilities until 6.00 p.m.every day. For health and safety reasons children under 16 are not permitted to use the gymnasium and children under 12 are not permitted to use Turkish bath.

At certain times, facilities may become unavailable due to maintenance, adverse weather conditions or other reasons beyond our control.  We will attempt to keep all Hotel guests informed of these circumstances however this may not always be possible.  If any facility is a significant reason for your choice of Hotel, we would advise you to check directly with the Hotel in advance of arrival.

11. Parking

Since the Hotel has its a limited car park, there may be a charge and/or limited spaces available and space may not be available for the duration of your stay. Terms and conditions may also apply to car park use.  Please contact the Hotel directly for more information. Cars and their contents are left at the owner’s/customer’s own risk. We do not accept responsibility for loss or damage or theft to vehicles parked in the car park (save as may not be excluded or restricted by applicable law).

12. Hotel Events

Please be aware that at certain times throughout the year our hotels may host weddings, events and parties, which you may feel would be an intrusion on your break.  Please contact the Hotel directly in advance of your stay for further information.

13. Guest Behaviour

Guests are requested to conduct themselves appropriately at all times and to comply with Company procedures and/or requests with regard to conduct and respect for the property of the Hotel, its employees and guests and their health and safety.  Guests are requested not to disrupt the comfort and enjoyment of other guests, the smooth running of the Hotel, or cause offence to other guests or our members of staff.  We reserve the right to refuse accomodation or services or remove you and members of your party from the Hotel if, in our reasonable opinion, we consider this provision to have been breached. Where this is the case shall have no obligation to refund you for lost accommodation, other services or any other loss or expense incurred.

14. No Smoking

Guests are not permitted to smoke in rooms or public areas by law. In case of acting contrary,  the sanctions and fines governed in the relevant laws are applied.  The said fine will be added to the bill if the guest is found to be smoking, including any additional costs such as, but not limited to, deep cleaning and burn repairs. 

15. Children

All children (a person under 16 years of age) staying at the Hotel must be accompanied by an adult and must be supervised by an adult at all times.

Cots and extra beds are available in the Hotel. However, these are limited and subject to availability. Additional charges may apply. Please check at the time of booking.

16. Pets

No pets are allowed at the Hotel.

17. Personal Information

Telephone calls may be recorded from time to time to help us improve the service we offer you.

All personal information stored and used by us is done so in accordance with our Privacy Policy , which  is available on request or on our customer services.

18. CCTV

The Hotel operates a 24 hour CCTV system within and around the premises, which are used for the following purposes; to prevent and detect crime, to protect  the health and safety of guests and staff, to protect and manage the premises, and for quality control purposes. By making any reservation, booking or visiting to The Hotel, you agree to; the use of CCTV on and around the premises, the storing of information captured on CCTV, and the use of CCTV information in any event we deem necessary.

19. Medical Conditions 

If you or any member of your party has a medical problem or disability which may affect your stay, please call Reservations to advise us so that we can make provision for the particular needs of the person(s) concerned, or advise you if we are unable to make such provision. If details are not provided to us at the time of booking, the hotel reserves the right to cancel the booking should it be unable to make appropriate provision for a specific need or needs.   

20.  Circumstances beyond our control 

The Company accepts no liability and will not pay any compensation where the performance of its obligations is prevented or affected directly or indirectly by or as a result of force majeure or any circumstances beyond its reasonable control including, but not limited to, flood, earthquake, extreme adverse weather conditions, natural disasters, other acts of God, acts of terrorism, fire or failure of electric power, gas, water, or other utility service, plant machinery, computers, vehicles or any collapse of building structures, industrial dispute, injuries and death of an individual(s) through accidental circumstances unconnected with the hotel. 

21. Limitation of Liability

The Hotel will not be responsible for any loss or damage of property left in Guest's room and/or the Hotel property at all times. Guests are advised to obtain insurance to cover curtailment, and loss of luggage, personal effects, damages, personal injury and money/valuable belongings.

The Company will not be liable for any indirect, consequential or pure economic loss or any loss of profit, goodwill or opportunity (whether caused by the negligence of the Company, its employees, contractor or agents or otherwise). The Company’s total liability shall not exceed the value of the charges received by it under the Contract.

22. Governing Law and Jurisdiction

The Contract and any non-contractual obligations arising in connection with it are governed by Turkish law.

Turkish courts have exclusive jurisdiction to determine any dispute arising in connection with or out of the Contract, including disputes relating to any non-contractual obligations.

Each party irrevocably waives any objection which it may now or later have to proceedings being brought in the Turkish courts (on the grounds that the Turkish courts are not a convenient forum or otherwise).

23. Web Site Information

While all reasonable efforts have been taken to ensure the accuracy of information on the Website, the Company does not accept responsibility for errors or omissions and reserve the right to amend, cancel or vary any of the arrangements featured on the Website without notice. Please note that in certain circumstances, generic photographic images have been used to represent the general style of a particular product or hotel. 

The content of the Website is the copyright of the Company, and may not be copied, reproduced, published, distributed or amended for any other purpose without our prior written consent. 

Trade marks used on the Website are the property of the respective owners. Hyperlinks to third party websites are provided for your convenience. We cannot accept responsibility for the content or use of third party sites. 

This Site is accessible worldwide to anyone with Internet access. However, the Site may not be continuously available due to maintenance or repairs or due to computer problems or crashes, disruption in Internet service or other unforeseen circumstances

The Website is operated by flatart.agency

24. Changes to These Terms&Conditions

Manna Hotels reserves the right to cancel, amend or vary the arrangements and content featured on the website and/or change, amend or vary these Terms and Conditions at any time without prior notice.