1. INFORMATION THAT WE MAY COLLECT FROM YOU
Information you give us helps us to provide you with our services, enter into and fulfill a contract with you, perform the obligations imposed on us by the applicable legislation and/or reply to or take actions in response to your enquiries or requests. The types of information we may collect:
Information that you provide us: Including but not limited to:
The provision of any information by you is voluntary except where otherwise stated. However, where you choose not to provide certain information, we may not be able to reply or respond to your enquiry or request and in this case you may not be able to take advantage of some or, sometimes, all of our services. We collect, process and retain within the legal term the personal data that you provide for the purposes such as entering into a contract with you, performing our obligations arising from such contract, providing you with our services, increasing the reliability and quality of our job, dealing with your booking, enquiries, complaints about our services or other requests, administering your booking and other services, processing on-line purchase transactions, replying to or taking actions in response to your enquiries or requests, customizing our services to your preferences, performing our obligations arising from the applicable legislation, and ensuring and improving guest satisfaction. We also process such personal data for statistical and analysis purposes, conducting internal operations including systems testing and statistical research, providing you with information about news, promotions and special offers relating to Manna Hotels-related products and services and other products and services which we feel may interest you, restructuring our business operations.
With the Information Letter on the Protection of Personal Data submitted for your information and execution (“Information Letter”), our company seeks your consent for the use of your personal data for the purposes specified above and in our letter referenced above. Manna Hotels shall not share your personal data with any third party, institution and organization in the country or abroad without your consent or unless it is legally obliged to do so and/or without a compliance-related purpose.
If Manna Hotels work with different institutions for receiving support services, we shall ensure that these companies will also comply with these privacy standards and requirements.
Information that you enter into our booking forms: Information that you enter into our booking forms may be collected, processed and stored by us so that we may contact you in relation to your booking/enquiry/attempted transaction. This may be used to send operational emails to you or to call you to respond to the enquiry, or the purposes outlined in above paragraphs or to enquire as to why the transaction was not completed.
Information that you provide on behalf of another person: If you are entering data on behalf of another person, you warrant to us that you are authorized by that person to enter their personal data onto our system, that information is accurate and correct, and that such person allows us to collect, retain and process his/her personal data for the purposes specified above. If any non-compliance by you with respect to this provision results in any loss or damage being incurred by us, you may be required to compensate us in respect of such loss.
Automatic Information: We receive and may evaluate certain types of information whenever you interact with us. For example, like many websites, we obtain certain types of information when your Web browser accesses www.mannahotels.com including your IP address, browser type and operating system. This information helps us to communicate with our guests and better understand them.
E-mail Communications: If you provide us with your email address, we may email you promotional and marketing materials. As per the applicable law, you may choose the option where you do not permit us to send you promotional and marketing e-mails. We provide you with the option not to receive such promotional and marketing materials in each email sent to you. If you stay as a guest at hotels managed by us, we may also use your email address to send you a Guest Satisfaction Survey after your stay. If you do not wish to receive a survey, you may notify us by mail. You may also receive an auto-generated e-mail confirmation when making a reservation on the internet for stays at hotels managed by us, when consummating any on-line purchase transactions with us, and occasionally from our reservation sales agents for inquiries related to a booking you have made for any of our services and products.
Information from Other Sources: For reasons such as improving customization of our services for our guests (for example, providing recommendations or special offers which we feel may interest you), we might receive information about you from other sources and add it to your existing information.
Sharing and Disclosure of Your Personal Data: Your personal data provided to us may be shared with, or transferred to, third parties, institutions and organizations in the country or abroad upon your clear consent in order to allow you to receive support services for the purposes specified herein. . Those parties process information, fulfill and deliver orders, process credit card payments and provide support services on our behalf. We may transfer your personal data outside the country in which they were collected (including the countries where we have hotels being operated or under construction) for various reasons specified herein or to be shared with you, including entering into or fulfilling a contract with you, booking a room, processing on-line purchase transactions, replying to or taking actions in response to your enquiries or requests, processing of these data by us or on behalf of the hotels managed by us, enhancing customization of services provided to you, providing you with information about news, promotions and special offers relating to Manna Hotels-related products and services and other products and services which we feel may interest you, and performing statistical and analysis studies and researches. Transfer of your personal data in the country and abroad shall be subject to your explicit consent, however your consent for the processing and transfer of data shall not be sought in case of limited circumstances specified in Articles 5 and 6 of the Law No. 6698 on the Protection of Personal Data.
Such transfer may be to a country which may not provide the same level of privacy protection as provided in Turkey or by the country in which the information was collected, but we will take necessary protective measures and fulfill our obligations required in the Law No. 6698 on the Protection of Personal Data and the countries’ other applicable legislation (including entering into data transfer agreements based on the European Commission model clauses) while your data are within our control, in line with reasonable security and privacy procedures to protect the security and confidentiality of these data.
We may also pass aggregate information on the usage of our website to third parties but this will not include information that can be used to identify you. Where you have consented when providing us with your details, we may also allow carefully selected third parties, including other companies in our group, to contact you occasionally by email about products and services which we feel may interest you. If you change your mind about receiving such kind of e-mails, please contact our guest services. If our business enters into a joint venture with or is sold to or merged with another business entity, your personal data may be disclosed to our business partners or owners.
In addition, Manna Hotels may disclose personal data in order to: (i) comply with applicable laws, (ii) respond to governmental inquiries or requests from public authorities, (iii) comply with valid legal process, (iv) protect the rights, privacy, safety or property of Manna Hotels, site visitors, guests, employees or the public, (v) permit us to pursue available remedies or limit the damages that we may sustain, (vi) enforce our websites' terms and conditions, and (vii) respond to an emergency.
Age Limitations: Manna Hotels does strictly not knowingly collect personally identifiable information from our websites for any person we actually know is a person under the age of 18. Manna Hotels may only collect personally identifiable information from persons under the age of 18 as part of the guest registration process, but always with the consent of such person’s parent or guardian.
Some websites store, and so does www.mannahotels.com, information in a small text file, called a "cookie," on your hard disk.
Cookies contain information about you and your preferences. For example, if you inquire about rates and availability, the site might create a cookie that contains the details you entered. Or it might only contain a record of which pages within the site you visited, to help the site customize the view for you the next time you visit.
Only the information that you provide, or the choices you make while visiting a website, can be stored in a cookie. For example, the site cannot determine your e-mail name unless you choose to type it. Allowing a website to create a cookie does not give that or any other site access to the rest of your computer, and only the site that created the cookie can read it.
3. PROTECTION OF INFORMATION COLLECTED
Manna Hotels will take necessary steps to ensure the following: (i) protecting the personal data from unauthorized access, disclosure, falsification or destruction, and (ii) keeping the personal data in an accurate and updated manner pursuant to the applicable law. Moreover, we strive to ensure that our affiliates and service providers make the effort to keep your personal data confidential. We use technology for protecting the personal data you send to us via our website for online transactions. Unfortunately no security system or online data transmission system can be considered to be completely safe.
For the purpose of protecting the privacy of your personal data, we recommend that you do not include your important personal data in any e-mail you may send to us. Kindly do not send us your credit card number or other important data via e-mail.
It is important for you to be protected against unauthorized access to your password and to your computer. Be sure to sign off when you have finished using a shared computer.
4. LINKS TO THIRD-PARTY WEBSITES
Our site and our mobile applications may contain links to third parties' websites. Please note that we are not responsible for the collection, processing, maintenance, sharing, or disclosure of data and information by such third parties.
Other third-party websites include the landing page of the high-speed Internet providers at our hotels, as well as social media sites (e.g. Facebook, Twitter) on which Manna Hotels or our properties may have accounts or fan pages where you may be able to post information and materials.
5 . SOCIAL PLUG-INS
Our website provides social plug-ins of the social networks such as “Facebook”, “Twitter”, “Pinterest” and “Google+”.
Any platform of this kind might collect and use personal details whenever the user accesses it, registers with it or uses it. Manna Hotels has no control over this whatsoever. Users will find all the relevant information in the terms and conditions and in the data privacy policies of the concerned platform. Each plug-in is the responsibility of its provider (e.g. Twitter, Google).
If a user has signed up to such a platform but does not want a platform to collect data via Manna Hotel‘s website and link it up with the data stored on the platform, he must log off the platform before visiting the website of Manna Hotels.
6. RIGHTS OF THE PERSONAL DATA OWNER
As the Personal Data Owner, you are entitled to
Manna Hotels shall exercise utmost care for keeping all personal data up-to-date, and in this connection requests you to notify Manna Hotels in writing of the changes in your personal data within 7 (seven) days at the latest.
Manna Hotels shall conclude the applications you file with them with respect to your above-specified rights as the personal data owner as soon as possible depending on the nature of the request and no later than within 30 (thirty) days, and give its response to you in writing or electronically.
If your request is dismissed by Manna Hotels, or if you find the response inadequate or if your application is not responded within due time, you are entitled to apply to the Committee for Protection of Personal Data within thirty (30) days you are given the response as the personal data owner or within 60 (sixty) days following the date of your application with Manna Hotels in any case.
7. POLICY AMENDMENTS
Should you have any requests and queries concerning this Policy or our practices of retaining and/or processing your personal data, or should you wish to exercise any of the rights you hold as the personal data owner, please do not hesitate to contact us at the address of Manna Turizm A.Ş.
MANNA Turizm İnşaat ve Otelcilik A.Ş
Esentepe Mah. Yıldız Posta Cad. No: 19 Şişli İstanbul Turkey
Last updated on 27 Feb 2017.